Friday, November 13, 2009
Every business maximizes its profits by minimizing its expenses and so cost-cutting is a hotly sought after concept in every business. Expenditures are analysed and ways and means of cutting costs are determined. The telecommunication services contribute immensely to cost-savings when a micro-analysis of cost incurred is done and effective corrective and preventive actions are taken. The expertise required to do analysis may not be available within the business, and thus paves the way for the entry of a telecommunication consulting company.
There has been a mushroom growth of telecom consulting companies which offer all types of services at different payment bases such as hourly, monthly, project-based, etc. So, it is a challenge to make the most appropriate choice. The past history of the company should be analysed: Answers to questions like when it was started, what type of services it has been offering all these years, how it has withstood periods of recession, hardship, etc. should be obtained and analysed. It is essential that the company has been in this business for a long period of time as expertise comes only with experience.
Next, the check will be on the clientele of the company. Whom does the company have as its customers will silently vouch what the company is, as the customers are the mirrors that reflect the quality of the services provided by the company. The contact details of the customers should be obtained and information relating to customer satisfaction should be collected and analyzed. The consistency in quality and the period of service with the customer are important points to be considered.
Every company has its expertise in certain areas of telecom services. The expertise of the company when compared with the requirements of the business should be a perfect match. This is a very important criterion as skill and expertise are two main reasons to seek the services of a consulting company.
The operational structure of the company should also be taken into consideration. Who is the contact person, will one person be responsible for all the services, does the company supply the services or does it subcontract to other companies, the expertise and skill of the company’s employees, if there is a subcontract, the history and efficiency levels of the subcontractor, the reliability of the analysis, what methods are used for analysis, are they appropriate methods, etc. are significant questions to be answered before a decision can be made on the choice of a company.
The competitive costs offered also have a major role to play in the selection of the company as this entire process is to save costs. Competitive costs do not always mean the lowest price. It means the best services that can be obtained for the price paid. Lowest prices could include some hidden costs in future or biased decisions and recommendations. These could prove futile to cost-cutting.
The period for which the service is required should be compared with the period offered by the consulting company and an advantageous decision should be taken. The legal formalities involved in drawing up contracts, the back-up systems which the company has, the contingency plans in hand should all be considered before a decision is made.
Our decisions today determine our future tomorrow. A detailed initial analysis of a consulting company results in correct business decisions.